Privacy Policy

Client
Policies

Welcome! All ‘New Client Offers’ are valid for residents who live within a 10-mile radius.
Our studio reserves the right to decline redemption of free class offers or new client specials for people who reside outside a 10-mile radius of each studio.
New clients may only redeem 1 single New Client offer.
Please do not create duplicate accounts, we only allow 1 account per person (we check prior to redeeming offers).
New Clients, please create your account and purchase your class prior to showing up to the studio. There is very little time between classes for instructors to assist you with onboarding if you do not already have an account created.
New clients should arrive at least 15 minutes early so the instructor can review the equipment with the new client.
New clients who arrive late to class will NOT be allowed to attend class (this is for your safety and to avoid disturbing other clients in class). This reservation will be marked as a late cancel. The class credit will not be returned to a late new client’s account.

Studio Policies

All transactions, including class purchases and merchandise sales, are final and non-refundable.
Gripper socks that cover the entire bottom of the foot are not required recommended at this time. Socks are available for purchase in the studio, or you may bring your own (hospital socks and lounge socks do not meet this requirement).
Classes MAY NOT BE SHARED. Each client must have an account.
The studio only accepts Credit Card Payments. American Express is NOW accepted. Checks & Cash are not accepted.
All class reservations are subject to our cancellation & attendance policies.
We require a valid credit card to be stored on file for your convenience.
Clients must read and sign the studio waiver in order to participate in classes.
Class packages & autopays start on the date of purchase, not the date of first use.
Registered walk-ins are welcome when space is available.
Instructors and classes are subject to change without notice. Please refer to our schedule page for the most recent updates.
Please arrive on time. If you arrive 5 minutes or later for your class, your spot may be offered to someone waiting at the studio to get into the class.
Clients who arrive later than 10 min after the start of class will not be permitted to attend the class and the reservation will be marked as a no-show/ have their class forfeited.
Must be 16+ to attend class.
Please contact the studio if you would like to set up a private or semi-private session for a client under 16.
Clients may not create 2nd accounts. New clients are only eligible for 1 new client offer.
The studio is not child & pet-friendly. Please note this prior to making your purchase.
Chargebacks: The studio reserves the right to impose a $10 fee for every chargeback received from a client/ their credit card company. Please contact us first to resolve any disputes you may have.
Monthly memberships may have 1 courtesy pause every 6 months ranging from 30 to 90 days after the initial 3 auto-pays. Special value/discounted/pre-sale memberships may not pause their billing without losing the discounted rate. There is a $5 freeze fee per request. Promotions that are no longer being promoted our not valid and too check with our manager.
All Unlimited passes are 1 class per day. 2nd classes on the same day can be purchased for an additional $10.
Credit Extension Requests: There is a nominal fee of $35 per 30-day increment for both our esteemed monthly members and those holding 1x packages.
6-month and 1-year pass holders: pauses or extensions for vacations or other non-emergency circumstances are not allowed.
Credit Extensions for emergency situations: clients must notify the studio within a “reasonable amount of time”, and before their pass expires. Request for credit extensions due to emergencies after the pass has expired will be denied.

Waitlist Policies

CAN I SHOW UP TO A FULL CLASS TO SEE IF THERE IS A NO-SHOW?

Yes. Client who wish to attend a full class may wait to see if someone does not arrival within the first 10 mins. Once a waitlist client has taken a space, the late client will not be able to regain their lost spot & will loss their credit/receive a no show.

CAN I SHOW UP TO A FULL CLASS TO SEE IF THERE IS A NO-SHOW? If the class you want to take is full, we highly recommend adding yourself to the waitlist by choosing “Join Waitlist” on the booking schedule.

You must have a valid class credit or membership in order to join a waitlist.

When a spot becomes available, you will AUTOMATICALLY be added to the class. A notification e-mail (and/or text message if you’re opted in) will be sent to you.

Please make sure your settings are selected to receive the type of notification you wish to receive. If you have your email and text settings off, you will not receive a notification but will still be responsible for your waitlist status.

You are responsible for managing your waitlist.

Once you are added to the class from a waitlist, you are considered confirmed and held to the cancellation policy.

If for any reason your plans change, please remember to remove yourself from the waitlist.

Class Cancellation Policies

We have a 12-hour cancellation policy. You may cancel any class reservation at least 12-hours prior to class start time with no penalty and the class credit will be available for you to rebook.

A class that is canceled less than 12-hours prior to start time is considered a “Late Cancel” and will be forfeited (if booked using a class credit) or assessed a $15 fee (if booked using an Unlimited option).

A class that is booked but not attended is considered a “No Show” and will be forfeited (if booked using a class credit) or assessed a $20 fee (if booked using an Unlimited option).

CAN I SWITCH CLASSES?

If it is more than 12-hours before the class start time, you can switch classes by cancelling the class you are enrolled in and booking a new class time. Same day or last-minute class swaps are not allowed and are still subject to our 12-hour cancellation window.

HOW DO I CANCEL A CLASS?

Classes can be cancelled by:

Step 1: Log into your account either on the tropical refuge home page, Tropical refuge app, studio schedule page or at the bottom of our website by clicking on “My Account.”

Step 2: Select “Schedule” to view your upcoming class reservations. Select “Cancel” next to the reservation you wish to cancel.

If you have trouble cancelling a reservation please contact us via email at mary@tropicalrefuge.com

Membership Changes, Pauses & Cancellation Policies

CAN I CHANGE MY MEMBERSHIP?

Yes. clients may change their membership contract after the initial 3 month commitment has been met.

CAN I PAUSE MY MEMBERSHIP?

Yes. We allow 1 pause per every 6 months once the initial 3 month commitment has been met. Members may not pause their memberships during the initial first 3 months. Pauses are allowed in 30 day increments up to 120 days. There is a $5 pause fee per 30-day increment.

HOW DO I CANCEL MY MEMBERSHIP?

Memberships may be canceled after the initial 3 month commitment by contacting us via email at Mary@tropicalrefuge.com . Messages via social media, voicemail and texts do not constitute an acceptable form of canceling a contract.

The studio requires a minimum of 30 day notice prior to the next billing to cancel a membership contract without a fee. Membership cancelation requests received after 14 days prior to the next billing date will incur a $50 late contract termination fee.

Membership cancelation requests received within 48 hrs prior to membership billing date will incur a $100 late contract termination fee.

Membership cancelation requests received during a pause will incur a $50 contract termination fee.

Membership cancelation requests received within 24 hrs prior to membership billing date will not be honored, rather that cancelation request will be deferred to the next billing date.

Private & Semi-Private Cancellation Policies

HOW DO I CANCEL MY PRIVATE/ SEMI-PRIVATE SESSIONS?

Private & Semi-private bookings may be canceled by contacting us via email at Mary@tropicalrefuge.com Messages via social media, voicemail and texts do not constitute an acceptable form of cancelation.

The studio requires a minimum of 24 hours notice prior to the start of the schedule session. Booking cancelations canceled after the 24hr deadline will lose their session credit.

Membership Terms

MEMBERSHIP AGREEMENT

This Membership Agreement (“Agreement” or “Membership Agreement”) is entered into between tropical refuge Studios L.L.C. (“tropical refuge”), and you (“Member” or “Members”). tropical refuge is a boutique fitness studio offering group fitness classes. This Agreement entitles members access to participate in these classes and to enjoy other amenities offered.

Please review this Agreement thoroughly as it is a legal contract between tropical refuge and all members. By using the services offered at tropical refuge, members are agreeing to the terms of this Agreement.

Package Purchase, Credit Cards on File, Auto Debit

PACKAGE PURCHASES

By purchasing a package from tropical refuge you agree to the Terms and Conditions in full (see below). Packages cannot be shared between members unless…

Unlimited and auto-debit contract members are required to keep a current credit card on file.

Specially priced expiring packages may not be extended, transferred, refunded, shared, or frozen. Packages that expire will activate on the first class either booked OR waitlisted. Placing yourself on a waitlist with an expiring package will activate your package. tropical refuge staff will not adjust or extend special packages due to waitlisted classes or accidental bookings through the acts or omissions of clients. The expiration date set on an expiring package is the date on which the package may no longer be used. Members purchasing expiring packages do so with the understanding of these terms and agree to be bound by such.

CREDIT CARD ON FILE

Members may elect to keep a credit card on file using their Tropical Refuge account online. By placing a card on file, the cardholder and account holder gives permission to the tropical refugee staff to charge the card for any auto-debit packages and/or cancellation fees accrued in accordance with the tropical refuge cancellation policy detailed above.

AUTO-DEBIT

By enrolling in an auto-debit contract, you authorize Tropical Refuge to, on a recurring basis, automatically charge the debit or credit card account you specified, for the monthly payments on your unlimited auto-debit plan associated with your account, on the billing due date. You understand and acknowledge that (1) Tropical Refuge will initiate transfers/charges pursuant to this authorization not to exceed the amount shown on your Membership Agreement and/or in connection with cancellation fees per the cancellation policy. Tropical Refuge may discontinue processing of recurring charges if it is unable to secure funds from your debit/card due to, but not limited to, insufficient or uncollected funds in the account or insufficient or inaccurate information provided; (2) the Tropical Refuge booking system allows for booking through the available booking period regardless of the billing date of your contract; (3) if you are booked in a class past the subsequent billing date, and your debit/credit card fails to bill properly, that you will be removed from any classes past the subsequent billing date and notified via electronic mail; (4) if you are removed from class due to the circumstances as described, it may not be possible to place you back into the class for which you were originally booked and that you will not be given any priority in waitlisted classes; (5) it is your responsibility to keep a current card on file with accurate billing information. tropical refuge cannot be held responsible for errors in processing due to expired or inaccurate information. any classes past the subsequent billing date and notified via electronic mail; (4) if you are removed from class due to the circumstances as described, it may not be possible to place you back into the class for which you were originally booked and that you will not be given any priority in waitlisted classes; (5) it is your responsibility to keep a current card on file with accurate billing information. Tropical refuge cannot be held responsible for errors in processing due to expired or inaccurate information.

AGREEMENT TO PARTICIPATE and ASSUMPTION OF RISK

By signing up for and/or attending classes, events, activities, and other programs and using the premises, facilities and equipment (individually and/or collectively, the “Classes” and “Facilities”) of Tropical Refugeand its subsidiaries, you hereby acknowledge on behalf of yourself, your heirs, personal representatives and/or assigns, that there are certain inherent risks and dangers in exercise equipment in association with the Classes and Facilities. You acknowledge that some of these risks cannot be eliminated regardless of the care taken to avoid injuries. You also acknowledge that the specific risks vary from one activity to another, but range from (1) minor injuries such as scratches, bruises, and sprains; (2) major injuries such as eye injury or loss of sight, joint or back injuries, heart attacks, and concussions; and (3) catastrophic injuries including paralysis and death. At all times, you shall comply with all stated and customary terms, posted safety signs, rules, and verbal instructions given to you by staff. If in the subjective opinion of the Fit Culture staff, you would be at physical risk participating in tropical refuge Classes, you understand and agree that you may be denied access to the Classes and Facilities until you furnish Tropical Refuge with an opinion letter from your medical doctor, at your sole cost and expense, specifically addressing Tropical Refuge concerns and stating that Fit Culture’s concerns are unfounded.

In consideration for being allowed to participate in and access the Classes and Facilities, you hereby (1) agree to assume full responsibility for any and all injuries or damage which are sustained or aggravated by you in relation to the Classes and Facilities, (2) release, indemnify, and hold harmless tropical refuge, its direct and indirect parent, subsidiary affiliate entities, and each of their respective officers, directors, members, employees, representatives and agents, and each of their respective successors and assigns and all others, from any and all responsibility, claims, actions, suits, procedures, costs, expenses, damages, and liabilities to the fullest extent allowed by law arising out of or in any way related to participation in the Classes or use of the Facilities, and (3) represent that you (a) have no medical or physical condition that would prevent you from properly using any of Tropical Refuge Classes and Facilities, (b) do not have a physical or mental condition that would put you in any physical or medical danger, and (c) have not been instructed by a physician to not participate in physical exercise. You acknowledge that if you have any chronic disabilities or conditions, you are at risk in using tropical refuge Classes and Facilities, and should not be participating in any Classes.

CANCELLATION OF MEMBERSHIP AGREEMENT BY MEMBER

You may cancel this Membership Agreement at any time after the completion of the initial contract period as outlined in the description of your chosen package or membership. You must provide Tropical Refuge written notice via electronic mail or a letter mailed first-class of your intent to cancel, no less than fourteen (14) business days prior to the due date of your next billing payment. Failure to provide timely notice will result in a charge for the full amount of your next billing payment. The cancellation will take place the subsequent month. For example, if your billing payment is due the first day of the month, you must provide written notice no later than fourteen (14) business days prior to that date. If you fail to do so, you will be billed on the first day of the month for the full amount, and your contract will be cancelled as of the date of the subsequent billing payment due date. If, at the time of receipt of your cancellation notice, you have outstanding payments owed to Tropical Refuge, these payments must be made in full in order for the Membership Agreement to be considered cancelled.

In the event that you fail to pay outstanding amounts owed, your membership will be considered suspended, the Membership Agreement will not be cancelled, and tropical refuge reserves the right to pursue additional avenues or means to receive monies owed.

This Membership Agreement may be cancelled prior to the completion of the initial contract period as outlined in the description of your chosen package or membership upon receipt of written notice via electronic mail (email) or a letter mailed first-class in the event of (1) the death or disability of the member, and the member is unable to receive all of tropical refuge services which the member has contracted. The member, or the member’s estate, shall be relieved from obligation of making payment for services other than those received or obligated prior to the death or onset of the disability (subject to the signed doctor’s note regarding the nature of the disability); and (2) the member moves further than twenty five (25) miles from Tropical refuge. The member shall provide proof of new residence.

No refunds or cancellations will be granted for reasons other than those listed above. Tropical refuge reserves the right to modify or amend the services and facilities offered by Tropical refuge under the terms of this agreement. Such modifications may include access to virtual services in the event of a temporary closure of the facilities.

Miscellaneous

CONDUCT/DAMAGES

tropical refuge is committed to the health, safety, and welfare of each of its members and will not tolerate unreasonable, threatening, obscene, harassing, indecent or illegal behavior. Members who do not observe tropical refuge rules and regulations or who abuse equipment in any fashion will be asked to leave. Trtopical refuge has the right to judge behavior and respond accordingly. This right includes, but is not limited to termination of a membership without refund to any member engaging in unacceptable behavior. The member shall pay for any damages to tropical refuges property which results from the willful or negligent conduct of any member, member’s guest, or member’s dependent child. Not all rules and regulations are listed in this agreement. Tropical Refuge reserves the right to add, change or remove rules, conditions of membership, opening and closing hours, and all services and facilities offered by tropical refuge

PHOTO/VIDEO RELEASE

You hereby grant tropical refuge, its representatives, employees, or agents the right to take photographs and video footage of you and your property while at tropical refuge and to use and publish these photos or videos in print and/or electronically. You agree that tropical refuge may use photographs or video footage of you with or without your name for any lawful purpose, including for such purposes as publicity, illustration, advertising and web content.

You, the buyer, may choose to cancel this Agreement at any time prior to midnight of the fifth business day of the health studio after the date of this Agreement, excluding Sundays and holidays.

To cancel this Agreement, mail, email, or deliver a signed and dated notice that states that you, the buyer, are canceling this Agreement, or words of similar effect. The notice shall be sent via first-class mail, via email from an email address on file with the health studio, or delivered in person to the owner at 1015 Manhattan Ave. manhattan beach, ca 90266

CHARGEBACKS

The studio reserves the right to impose a $20 fee for every chargeback received from a client/ their credit card company. Please contact Fit Culture first to resolve any disputes you may have.

CONDUCT/DAMAGES

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://pilatesrepublic.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”

We collect Device Information using the following technologies:

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

• “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

• “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

Likewise when you submit a website form or schedule an appointment with us through the Site, we collect certain information from you, including your name and email address. We refer to this information as “Scheduling Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking about Device Information, Order Information, and Scheduling Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). We may also use this data to show you online advertisements on platforms such as Facebook, Instagram, and Google from our business.

We use the Scheduling Information that we collect to make appointments or class sign-ups for you in our studio scheduling software. We will not sell, rent, or trade your email address to any unaffiliated third party without your permission.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use fit degree to power our class and appointment scheduling. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here.

Additionally, we may provide your Personal Information to third-party service providers we hire to provide services to us. These third-party service providers may include but are not limited to: payment processors, web analytics companies, advertising networks, and email marketing service providers.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising at these locations:

FACEBOOK – https://www.facebook.com/settings/?tab=ads

GOOGLE – https://www.google.com/settings/ads/anonymous

BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, to the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

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Client
Policies:

Welcome! All ‘New Client Offers’ are valid for residents who live within a 10-mile radius.
Our studio reserves the right to decline redemption of free class offers or new client specials for people who reside outside a 10-mile radius of each studio.
New clients may only redeem 1 single New Client offer.
Please do not create duplicate accounts, we only allow 1 account per person ( we check prior to redeeming offers).
New Clients, please create your account and purchase your class prior to showing up to the studio. There is very little time between classes for instructors to assist you with onboarding if you do not already have an account created.
New clients should arrive at least 15 minutes early so the instructor can review the equipment with the new client.
New clients who arrive late to class will NOT be allowed to attend class (this is for your safety and to avoid disturbing other clients in class). This reservation will be marked as a late cancellation. The class credit will not be returned to a late new client’s account.

Studio Policies

All transactions, including class purchases and merchandise sales, are final and non-refundable.
Gripper socks that cover the entire bottom of the foot are not required recommended at this time. Socks are available for purchase in the studio, or you may bring your own (hospital socks and lounge socks do not meet this requirement).
Classes MAY NOT BE SHARED. Each client must have their own account.
The studio only accepts Credit Card Payments. American Express is NOW accepted. Checks & Cash are not accepted.
All class reservations are subject to our cancellation & attendance policies.
We require a valid credit card to be stored on file for your convenience.
Clients must read and sign the studio waiver in order to participate in classes.
Class packages & autopays start on the date of purchase, not the date of first use.
Registered walk-ins are welcome when space is available.
Instructors and classes are subject to change without notice. Please refer to our schedule page for the most recent updates.
Please arrive on time. If you arrive 5 minutes or later for your class, your spot may be offered to someone waiting at the studio to get into the class.
Clients who arrive later than 10 min after the start of class will not be permitted to attend the class and the reservation will be marked as a no show/ have their class forfeited.
Must be 16+ to attend class.
Please contact the studio if you would like to set up a private or semi-private session for a client under 16.
Clients may not create 2nd accounts. New clients are only eligible for 1 new client offer.
The studio is not child & pet-friendly. Please note this prior to making your purchase.
Chargebacks: The studio reserves the right to impose a $10 fee for every chargeback receives from a client/ their credit card company. Please contact us first to resolve any disputes you may have.
Monthly memberships may have 1 courtesy pause every 6 months ranging from 30-90 days after the initial 3 auto-pays. Special value/discounted/pre-sale memberships may not pause their billing without losing the discounted rate. There is a $5 freeze fee per request. Promotions that are no longer being promoted our not valid and too check with our manager.
All Unlimited passes are 1 class per day. 2nd classes on the same day can be purchased for an additional $10.
Credit Extension Requests: There is a nominal fee of $35 per 30-day increment for both our esteemed monthly members and those holding 1x packages.
6-month and 1-year pass holders: pauses or extensions for vacations or other non-emergency circumstances are not allowed.
Credit Extensions for emergency situations: clients must notify the studio within a “reasonable amount of time”, and before their pass expires. Request for credit extensions due to emergencies after the pass has expired will be denied.

Waitlist Policies

CAN I SHOW UP TO A FULL CLASS TO SEE IF THERE IS A NO-SHOW?

Yes. Clients who wish to attend a full class may wait to see if someone does not arrive within the first 10 mins. Once a waitlist client has taken a space, the late client will not be able to regain their lost spot & will lose their credit/receive a no show.

You must have a valid class credit or membership in order to join a waitlist.

When a spot becomes available, you will AUTOMATICALLY be added to the class. A notification e-mail (and/or text message if you’re opted in) will be sent to you.

You are responsible for managing your waitlist.

Once you are added to the class from a waitlist, you are considered confirmed and held to the cancellation policy.

If for any reason your plans change, please remember to remove yourself from the waitlist.

Class Cancellation Policies

We have a 12-hour cancellation policy. You may cancel any class reservation at least 12-hours prior to class start time with no penalty and the class credit will be available for you to rebook.

A class that is canceled less than 12 hours prior to start time is considered a “Late Cancel” and will be forfeited (if booked using a class credit) or assessed a $15 fee (if booked using an Unlimited option).

A class that is booked but not attended is considered a “No Show” and will be forfeited (if booked using a class credit) or assessed a $20 fee (if booked using an Unlimited option).

CAN I SWITCH CLASSES?

If it is more than 12-hours before the class starts time, you can switch classes by cancelling the class you are enrolled in and booking a new class time. Same-day or last-minute class swaps are not allowed and are still subject to our 12-hour cancellation window.

HOW DO I CANCEL A CLASS?

Classes can be cancelled by:

Step 1: Log into your account either on the tropical refuge home page, Tropical refuge app, studio schedule page or at the bottom of our website by clicking on “My Account.”

Step 2: Select “Schedule” to view your upcoming class reservations. Select “Cancel” next to the reservation you wish to cancel.

If you have trouble cancelling a reservation please contact us via email at mary@tropicalrefuge.com

Membership Changes, Pauses & Cancellation Policies

CAN I CHANGE MY MEMBERSHIP?

Yes. clients may change their membership contract after the initial 3-month commitment has been met.

CAN I PAUSE MY MEMBERSHIP?

Yes. We allow 1 pause per every 6 months once the initial 3 month commitment has been met. Members may not pause their memberships during the initial first 3 months. Pauses are allowed in 30-day increments up to 120 days. There is a $5 pause fee per 30-day increment.

HOW DO I CANCEL MY MEMBERSHIP?

Memberships may be canceled after the initial 3-month commitment by contacting us via email at Mary@tropicalrefuge.com . Messages via social media, voicemail, and texts do not constitute an acceptable form of canceling a contract.

The studio requires a minimum of 14 day notice prior to the next billing to cancel a membership contract without a fee. Membership cancelation requests received after 14 days prior to the next billing date will incur a $50 late contract termination fee.

Membership cancelation requests received within 48 hrs prior to membership billing date will incur a $100 late contract termination fee.

Membership cancelation requests received during a pause will incur a $50 contract termination fee.

Membership cancelation requests received within 24 hrs prior to membership billing date will not be honored, rather that cancelation request will be deferred to the next billing date.

Private & Semi-Private Cancellation Policies

HOW DO I CANCEL MY PRIVATE/ SEMI-PRIVATE SESSIONS?

The studio requires a minimum of 24 hours notice prior to the start of the schedule session. Booking cancelations canceled after the 24hr deadline will lose their session credit.

Membership Terms

MEMBERSHIP AGREEMENT

Please review this Agreement thoroughly as it is a legal contract between tropical refuge and all members. By using the services offered at Tropical Refuge, members are agreeing to the terms of this Agreement.

Package Purchase, Credit Cards on File, Auto Debit

PACKAGE PURCHASES

By purchasing a package from Tropical Refuge you agree to the Terms and Conditions in full (see below). Packages cannot be shared between members unless…

Unlimited and auto-debit contract members are required to keep a current credit card on file.

CREDIT CARD ON FILE

Members may elect to keep a credit card on file using their Tropical Refuge account online. By placing a card on file, the cardholder and account holder gives permission to the tropical refugee staff to charge the card for any auto-debit packages and/or cancellation fees accrued under the tropical refuge cancellation policy detailed above.

AUTO-DEBIT

AGREEMENT TO PARTICIPATE and ASSUMPTION OF RISK

By signing up for and/or attending classes, events, activities, and other programs and using the premises, facilities and equipment (individually and/or collectively, the “Classes” and “Facilities”) of Tropical Refugeand its subsidiaries, you hereby acknowledge on behalf of yourself, your heirs, personal representatives and/or assigns, that there are certain inherent risks and dangers in exercise equipment in association with the Classes and Facilities. You acknowledge that some of these risks cannot be eliminated regardless of the care taken to avoid injuries. You also acknowledge that the specific risks vary from one activity to another, but range from (1) minor injuries such as scratches, bruises, and sprains; (2) major injuries such as eye injury or loss of sight, joint or back injuries, heart attacks, and concussions; and (3) catastrophic injuries including paralysis and death. At all times, you shall comply with all stated and customary terms, posted safety signs, rules, and verbal instructions given to you by staff. If in the subjective opinion of the tropical refuge staff, you would be at physical risk of participating in Tropical Refuge Classes, you understand and agree that you may be denied access to the Classes and Facilities until you furnish Tropical Refuge with an opinion letter from your medical doctor, at your sole cost and expense, specifically addressing Tropical Refuge concerns and stating that Tropical refuge concerns are unfounded.

CANCELLATION OF MEMBERSHIP AGREEMENT BY MEMBER

No refunds or cancellations will be granted for reasons other than those listed above. Tropical Refuge reserves the right to modify or amend the services and facilities offered by Tropical refuge under the terms of this agreement. Such modifications may include access to virtual services in the event of a temporary closure of the facilities.

Miscellaneous

CONDUCT/DAMAGES

PHOTO/VIDEO RELEASE

You, the buyer, may choose to cancel this Agreement at any time prior to midnight of the fifth business day of the health studio after the date of this Agreement, excluding Sundays and holidays.

CHARGEBACKS

The studio reserves the right to impose a $20 fee for every chargeback receives from a client/ their credit card company. Please contact Fit Culture first to resolve any disputes you may have.

CONDUCT/DAMAGES

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://pilatesrepublic.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

• “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

• “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

When we talk about “Personal Information” in this Privacy Policy, we are talking about Device Information, Order Information, and Scheduling Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use MINDBODY to power our class and appointment scheduling. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here.

You can opt out of targeted advertising at these locations:

FACEBOOK – https://www.facebook.com/settings/?tab=ads

GOOGLE – https://www.google.com/settings/ads/anonymous

BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

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Policies

Our website address is https://www.tropicalrefuge.com/

We understand the importance of maintaining the confidentiality and security of your information and seek to secure your privacy during your visit to our website, including any mobile version or mobile application, plus any desktop applications you access from our website or app (collectively, our “Site”). This privacy policy outlines the types of information you may provide to us or we may collect from or about you when you visit this Site, and our practices for the collection, use, and disclosure of this information. By using our Site, you consent to the procedures and practices discussed in this policy, except to the extent certain applications are provided by a third party. For certain third-party applications framed or hosted on our Site, your information is collected directly by that third party, and their privacy policy governs their collection and use of your information. We may, from time to time, change this privacy policy, and your continued use of the Site after we make changes shall constitute your acceptance of those changes, so please check the Privacy Policy periodically for any changes or updates. The most recent version of this privacy policy is indicated by the version date located at the bottom of it. If you do not agree with any provisions of this Privacy Policy, you must not access or use our Site. If you have any questions regarding this privacy policy, then you may contact us at the e-mail address and/or telephone number provided on our Site.

Key Terms.

Throughout this privacy policy, we use a few specialized terms. When we use the term “Personally Identifiable Information” in this privacy policy, we mean information that is specific to you as an individual, like your name, postal address, e-mail address, or telephone number. The term “User Information” incorporates all of your Personally Identifiable Information and any other forms of information discussed in this privacy policy. Information is said to be “anonymized” if it does not identify individual persons or entities, or associate a particular person or entity with such information.

Our Information Collection, Use, and Disclosure Practices.

In addition to the information you affirmatively provide to us (such as when you fill out a form on our Site, sign up for communications from us, or ask us to contact you), when you visit our Site to browse, we may collect, use, and store certain “Site Traffic Information” such as the type of operating system, computer modem, device ID and the Internet browser you are using, the date and time you access our Site, the number of times you visit our Site, the particular pages you view, and the length of your visits to our Site. We may use this Site Traffic Information to improve our Site and user experience, and we may share this information with third parties if we choose to disclose anonymized Site Traffic Information for marketing or commercial purposes.

Except as set forth in this policy, we will not use, disclose, or transfer your User Information unless (1) you expressly authorize us to do so; (2) it is necessary to allow our service providers or agents to provide services for us; (3) it is necessary in order to provide our products or services to you (and contact you when necessary); (4) we are sending you other information that may be useful to you; (5) subject to applicable contractual or legal restrictions, it is disclosed to entities that perform marketing services on our behalf or to other entities with whom we have joint marketing agreements; (6) it is necessary to protect the confidentiality or security of your records; (7) subject to applicable contractual or legal restrictions, it is necessary in connection with a sale of all or substantially all of our company assets or if we were to merge with or into another entity; (8) it is necessary in connection with other business purposes including, without limitation, customer care, dispute resolution, service quality assurance, business management and operation, risk assessment, security, fraud and crime prevention/detection/ monitoring, research and analysis, marketing, and/or assessing customer purchasing preferences and trends; (9) it is necessary to comply with law enforcement, governmental mandate, or other legal requirements, if appropriate, for your protection or in connection with an investigation or prosecution of possible unlawful activity; (10) it is necessary for us to provide it to our attorneys, accountants, regulators, auditors or other advisors; or (11) it is otherwise required or permitted by law.

In addition, any information that you send us, such as your questions, suggestions, information, ideas, or other creative material (“Feedback”) belongs to us and will not be treated as confidential. You acknowledge and agree that we may use, reproduce, adapt, distribute, display, disclose, or create derivative works from Feedback without acknowledgment or compensation to you.

Web Analytics Tools, Cookies, and Web Beacons.

We may use various website analytics tools and technologies regarding activities on our Site that require the storage of web session data. The overall aim of these tools is to aid in making our Site easy to use, to proactively identify and correct error conditions, and to provide more relevant advertising and content to you. These tools and technologies are also used to assist website visitors who report problems in the use of our Site. Stored web session data is used in accordance with this privacy policy.

We may employ cookies (i.e., small text files) that our Site may send to your browser for storage on your hard drive, and later processes may check for the presence of such cookies. We may use such cookies to make use of our Site easier by saving your status and preferences upon visits to our Site. Most browsers are initially set to accept cookies, but you may be able to change the settings in your browser to refuse cookies, or to alert you when cookies are being sent. We may also employ cookies, web beacons, or site instrumentation, to monitor the behavior of visitors to our Site and activity on our Site, such as the number of visitors to our Site.

Third-party service providers may also place and administer cookies and web beacons via our Site or check for the presence of our cookies on your device. Such third parties may collect your anonymized information and perform website analytics as described in this privacy policy. We and/or such third parties may also use work products created by such third parties based upon web analytics data or other similar data collected from visitors to our Site in connection with providing you with more relevant advertising and content.

Revising Your Information.

If you use our products, services, or Site, then you have voluntarily consented to our practices and procedures regarding your information as described in this privacy policy, any applicable Terms and Conditions of Use for our Site, and other written documentation that may be provided to you regarding our products, services, or Site. If you do not want us to use your information as described herein, or if you would like to modify your information in our records or remove your information from our databases for marketing purposes, then please contact our Customer Service at the address and/or phone number provided on our Site. Without the use of your information, however, we may not be able to provide you the products, services, or information you request. We will promptly respond to your information revision requests, but may retain copies of such information as necessary for us to comply with governmental orders, resolve disputes, troubleshoot problems, enforce any agreement you have entered into with us, and as otherwise reasonably necessary for our business purposes.

Security.

We employ and maintain technology and security measures designed to protect your information. When you submit sensitive information on our Site, that information is subject to a variety of protections. However, no data transmission over the Internet can be guaranteed as 100% secure. As a result, while we strive to protect your information, we cannot ensure or warrant the security of any information you transmit to us or receive from us.

Third-Party Websites and Applications.

You may have the option to enter or link to a third-party website or application through our Site, or you may have the option to enter our Site from another third-party website or application. Since we cannot be assured that such third-party websites follow our privacy policies, we encourage you to ask questions and review the privacy policies of these third parties. We have no responsibility or liability for the actions or policies of these independent sites, do not endorse any product or service that may be mentioned or offered in such sites, and are not responsible for the content or privacy practices of such sites. Please contact such third parties directly for questions or concerns regarding their privacy practices. For any e-commerce or payment capabilities offered on or through our Site, such payments are managed by a third-party service provider and any payment-related information is collected directly by such third-party service provider. Such provider’s terms of use and privacy policy govern their provision of this payment service and their collection and storage of any information you provide through their hosted payment application, portal, or widget.

Contests, Sweepstakes, and Other Promotions. On our Site, you may wish to participate in contests, sweepstakes, and other promotions that we may offer from time to time. Through these promotions, you may choose to participate in activities such as sharing information found on our Site with others and sending e-mail invitations. If you choose to participate in these promotions and are eligible to do so, we may ask you for information such as your name, e-mail address, date of birth, and telephone number. In connection with any contests, sweepstakes, and other promotions that we may offer from time to time via our Site, we use the information you provide to administer the contests, sweepstakes, and other promotions. Subject to applicable contractual or legal restrictions, we also may use the information to communicate with you, or the other people about whom you provide information, about our products and services, or our partners or service providers may use such information to communicate with you about the contests, sweepstakes or other promotions or their products and services, and you consent to such use of any information you provide to us for this purpose and represent that any third party about whom you provide us information has given you express consent to do so.

Social Media Platforms, Websites, and User-Generated Content.

Any information, communications, or material of any type or nature that you submit to our Site (including, but not limited to, any of our pages contained on a social media platform or websites such as Facebook or Twitter), as well as any content you generate (such as pictures or reviews) by e-mail, posting, messaging, uploading, downloading, or otherwise (collectively, a “Submission”), is done at your own risk and without any expectation of privacy. We cannot control the actions of other users of any social media platform or website and we are therefore not responsible for any content or Submissions contained on such sites and platforms. By visiting any social media websites or applications or our pages that are contained on a social media platform or website, you are representing and warranting to us that you have reviewed the applicable privacy policy and terms of use of such platform or website and that you will abide by all such provisions contained therein.

Additionally, in the event that we offer a message board, review capability, or any other interactive or social-type feature or other feature permitting content submission on a website administered directly by us, please be aware that these areas may allow you to publicly post, and share with other users, certain messages, content, images or other information (e.g., stories, pictures, ingredients, tips, etc.). Although we may take certain precautions to protect those who use these areas of our Site(s), we encourage you to be wary of giving out any Personally Identifiable Information in such public forums. Any information you post or submit can be collected and used by people you don’t know. We cannot guarantee the privacy and safety of these areas and are therefore not responsible for any information you choose to post. You agree not to post any content that violates the privacy rights of anyone else, or that is otherwise unlawful, offensive, obscene or vulgar, threatening, defamatory, hateful, promotes illegal activity or violates the rights of a third party, including without limitation copyright, trademark, or publicity rights. Your use of these features is fully at your own risk.

Social Login & Social Widgets

We collect your public profile data only from your consent that you grant before initiating Social Login, from the social network used to login to our website. This data includes your first name, last name, email address, link to your social media profile, unique identifier, link to social profile avatar. This data is used to create your user profile on our website. You can revoke this consent at any time by sending us an email.

We embed the Facebook Comments plugin to allow you to leave comments at our website using your Facebook account. This plugin may collect your IP address, your web browser User Agent, store and retrieve cookies on your browser, embed additional tracking, and monitor your interaction with the commenting interface, including correlating your Facebook account with whatever action you take within the interface (such as “liking” someone’s comment, replying to other comments), if you are logged into Facebook. For more information about how this data may be used, please see Facebook’s data privacy policy: https://www.facebook.com/about/privacy/update

We use the Disqus Comments widget at our website for you to be able to comment at our webpages using Disqus commenting system. Disqus may collect information about you when you register for and use the Service. Such information may include “Personally Identifiable Information” which means information that identifies you as an individual, such information may include, but is not limited to, your name, email address, telephone number, username or account ID, and “Non-Personally Identifiable Information” which means information that does not identify you as an individual. Non-Personally Identifiable Information may include, but is not limited to, information about your browser, your IP address, device ID, what pages you visit on our Partner Sites, which website you came from, what advertisements you clicked on, whether on our Partner Websites, the Service or other third party websites, and other information about your online activity that does not identify you as an individual, in accordance with their data privacy policy: https://help.disqus.com/terms-and-policies/disqus-privacy-policy

We collect the data related to the Facebook Comment you post, only from your consent that you grant before posting Facebook Comment at our website. This data includes your Facebook account name, unique Facebook account identifier, unique identifier associated with the posted Facebook comment, unique open graph object identifier of the webpage at which you posted the comment, unique identifier associated with the parent comment if you reply to an existing comment. This data is used to show recent Facebook Comments made all over our website. You can revoke this consent at any time by unchecking the opt-in displayed above the comment box.

We send the Facebook Comment you post, to the page/post author and/or website administrator via automated email, only from your consent that you grant before posting Facebook Comment at our website. This data includes just the Facebook comment posted by you. You can revoke this consent at any time by unchecking the opt-in displayed above the comment box

We use Google Analytics to track social shares made at our website. Google automatically collect and store certain information in their server logs which includes device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL, cookies that may uniquely identify your browser or your Google Account, in accordance with their data privacy policy: https://policies.google.com/privacy

We embed a Facebook widget to allow you to see the number of likes/shares/recommends and “like/share/recommend” our webpages.

This widget may collect your IP address, your web browser User Agent, store and retrieve cookies on your browser, embed additional tracking, and monitor your interaction with the widget, including correlating your Facebook account with whatever action you take within the widget (such as “liking/sharing/recommending” our webpage), if you are logged in to Facebook. For more information about how this data may be used, please see Facebook’s data privacy policy: https://www.facebook.com/about/privacy/update

We use a Twitter Tweet widget on our website. As a result, our website makes requests to Twitter’s servers for you to be able to tweet our webpages using your Twitter account. These requests make your IP address visible to Twitter, who may use it in accordance with their data privacy policy: https://twitter.com/en/privacy#update

We use a Linkedin Share widget at our website to allow you to share our webpages on Linkedin. These requests may track your IP address in accordance with their data privacy policy: https://www.linkedin.com/legal/privacy-policy

We use the Pinterest Save widget at our website to allow you to pin images to Pinterest from our webpages. These requests may track your IP address in accordance with their data privacy policy: https://policy.pinterest.com/en/privacy-policy

We use Reddit Badge widget at our website which may log information when you interact with the widget. This may include your IP address, user-agent string, browser type, operating system, referral URLs, device information (e.g., device IDs), pages visited, links clicked, user interactions (e.g., voting data), the requested URL, and hardware settings, in accordance with their privacy policy: https://www.redditinc.com/policies/privacy-policy

We use StumbleUpon Badge widget at our website which may log information when you interact with the widget. Log Data is a form of Non-Identifying Information, in accordance with their privacy policy: http://www.stumbleupon.com/privacy

Promotional E-mails.

We may send you e-mails with promotional offers if you provide us with your email. If you would no longer like to receive e-mailed special event information, sales notifications, or other messages from us, please send an e-mail to our Webmaster or follow the “Unsubscribe” instructions on such e-mails. Your e-mail address will be removed from our marketing list. Please allow us a reasonable period of time in order to satisfy your request, as some promotions may already be in process.

Special Statement for Job Applicants.

Any Personally Identifiable Information you provide to us when applying for a career position with our company will be used solely to consider and act upon your application. We may retain your Personally Identifiable Information for a period of time, but only for as long as necessary for such purposes or as otherwise required by law. We may disclose your Personally Identifiable Information to our agents for the purpose of evaluating your qualifications for the particular position you applied for, for other available positions, or as otherwise required by law. We may also disclose your Personally Identifiable Information to third parties hired by us to collect, maintain, and analyze candidates for career positions or as otherwise required by law.

Children’s Privacy.

Our site is not intended for anyone under 18 years of age. We are sensitive to privacy issues and look to protect your child’s information. We also strive to be fully compliant with the Children’s Online Privacy Protection Act (COPPA). We strongly encourage parents and guardians to regularly monitor and supervise their children’s online activities. We do not knowingly collect Personally Identifiable Information from children under 18 on our Site without first obtaining verifiable consent from the child’s parent or guardian. NOTICE: Visit www.ftc.gov/kidzprivacy for information from the Federal Trade Commission about protecting children’s privacy online.

Your California Privacy Rights. Under California Law, California residents have the right to request in writing from businesses with whom they have an established business relationship, (a) a list of the categories of Personally Identifiable Information, such as name, e-mail and mailing address, and the type of services provided to the customer, that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties’ direct marketing purposes and (b) the names and addresses of all such third parties. To request the above information, please contact Customer Service at the e-mail address and/or telephone number provided on our Site or write to us (with a reference to California Privacy Disclosure Information) at the address listed on our Site. We will endeavor to respond to such requests for information access within 30 days following receipt at the e-mail or mailing address stated above. If we receive your request at a different e-mail or mailing address, we will respond within a reasonable period of time, but not to exceed 150 days from the date received. Please note that we are only required to respond to each customer once per the calendar year.

We treat the data of everyone who comes to our Site in accordance with this privacy policy, whatever their “Do Not Track” setting.

This privacy policy was last updated on September 14, 2020